Contact information

Trade Name: Unicornrus
Address: 14592 S 182ND LN, GOODYEAR, AZ 85338
Email: support@unicornrus.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST

We reply within 1 to 2 business days. If you email on a weekend, we will get back to you the next business day. When you hear from us, it is a real person who has read your message.

What We Can Help With

Here are the most common reasons people contact us. Knowing which one fits your situation helps us reply faster.

Pre-purchase questions. Not sure which model fits your situation? Tell us your height, weight, how you plan to use the trike, and whether you have hills or storage constraints. We will give you a straight answer, including if we think none of our current models are the right fit.

Order status. Have your order number ready and we will check on it for you.

Assembly help. We have step-by-step guides and can walk you through anything that feels unclear. Most assembly takes 30 to 60 minutes with basic tools.

Warranty claims. Email us with your order number, a description of the issue, and a photo or short video if possible. We will tell you exactly what to do next.

Returns. Please read our Returns and Refunds policy before reaching out so you know what to expect. Then email us and we will walk you through the process.

Before You Contact Us

These pages answer the most common questions without waiting for a reply:

A Note on Response Times

We are not a large company with a 24-hour call center. We are a small team that takes support seriously. During busy periods, responses can take up to 2 business days.

If you have not heard back within 2 business days, check your spam folder and then try resending your message to support@unicornrus.com.