Privacy policy

Last updated: June 2026

This Privacy Policy explains how Unicornrus, collects, uses, and protects your personal information when you visit unicornrus.com or place an order with us.

We are a US-based retailer of electric tricycles. Collecting your personal information is for the purpose of our business — taking your product and shipping details to fulfill your order, sending you order updates, and being able to provide customer support.

If you have questions about this policy, contact us at support@unicornrus.com.

1. Who We Are

Trade Name: Unicornrus
Address: 14592 S 182ND LN, GOODYEAR, AZ 85338
Email: support@unicornrus.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST

This website is operated in the United States and governed by the laws of the state of Arizona. Our website is intended for customers located in the contiguous United States.

2. What Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our site.

Information you provide directly:

  • Name and shipping address — to fulfill and deliver your order
  • Email address — to send order confirmation, shipping notification, and respond to support inquiries
  • Phone number — if provided, used only for delivery coordination or support
  • Payment information — processed securely through our payment provider. We do not store your full credit card number on our servers. See Section 3 for details on how payment data is handled.
  • Any messages or questions you send to our support team

Information collected automatically:

  • Pages visited and time spent on the site
  • Browser type, screen size, and how you got to us
  • IP address and general geographic location (city or region level)

This automatic data is used in aggregate form to understand how customers find and use our website. It does not identify you personally and is not sold or shared with third parties for advertising purposes.

3. Payment Security and Credit Card Information

All pages on unicornrus.com where you enter personal or payment information are protected by SSL. When you see a padlock icon in your browser and "https" in your browser address bar, your connection is encrypted and your data is protected in transit.

Credit card transactions are processed through our payment provider Shopify Payments or the currently available option at checkout. We do not store or have direct access to your full credit card number. Payment data is transmitted and encrypted by our payment processor in compliance with PCI DSS standards.

If you have a concern about the security of your payment, contact us at support@unicornrus.com.

4. How We Use Your Information

We use the information we collect for the following purposes only:

  • To process and fulfill your order
  • To send order confirmation, shipping notification, and tracking information
  • To respond to customer support requests or questions
  • To send you an update if you agreed to receive order or product communications at checkout
  • To improve our website based on how customers use it
  • To comply with legal obligations where required

We do not use your personal information for marketing without your consent. We do not sell, rent, or trade your personal information to any third party. Collecting your personal information is not the primary purpose of this website. Our primary purpose is to sell electric trikes and support our customers. Data collection is incidental and limited to what is necessary for this purpose.

5. How We Share Your Information

We do not sell your personal information to third parties. We do not share your contact information with advertisers or marketing companies.

We share your information only with the following trusted service providers, solely as necessary to operate our store:

  • Shipping carriers — your name and delivery address are shared with the carrier fulfilling your order, such as FedEx, UPS, or other freight providers, to deliver your package
  • Payment processors — payment data is transmitted to our payment provider to complete your transaction securely
  • Shopify — our ecommerce platform processes your order and stores order information. You may review Shopify's privacy policy at shopify.com for details on how they handle data on our behalf.
  • Legal authorities — we may disclose information if required to do so by law or government authority

Any third party we work with is required to handle your information securely and only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

Our website uses cookies to help us understand how visitors use our site and to keep the shopping experience functional. We use cookies for the following purposes:

  • Essential cookies — required for the site to work, including maintaining your shopping cart and processing checkout
  • Analytics cookies — to understand which pages are popular and how visitors navigate the site, so we can improve the experience
  • Preference cookies — to remember settings like language or region if applicable

You can control cookies through your browser privacy settings. Disabling certain cookies may affect how the site functions. Most browsers allow you to manage or opt out of non-essential cookies in the browser settings.

7. Google Advertising and Analytics

We use Google Analytics to understand how visitors find and use our site. Google Analytics collects data such as pages visited, time on site, and general geographic location. This data is aggregated and does not personally identify you. You can opt out of Google Analytics tracking by visiting the Google Analytics Opt-out page.

We may run advertising through Google Ads. Google Ads may use cookies to show our ads to people who have visited our site. This is based on anonymous browsing data, not your name, email, or contact details. You can manage your Google Ads settings at adssettings.google.com.

We do not share your name, email address, or order details with Google for advertising purposes.

We do not use your personal information or images in any advertisement without your explicit consent.

8. Email Communications

If you place an order, we will send you transactional emails related to your purchase — order confirmation, shipping notification, and support responses. These are necessary to complete your order and are not considered opt-in email.

If you subscribe to marketing or promotional emails, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by emailing support@unicornrus.com and asking to be removed from our mailing list.

We will not add you to a marketing list without your consent.

9. Your Privacy Rights

As a customer, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to any legal requirements that require us to retain certain records
  • Opt out of marketing communications at any time
  • Request that we not sell your personal information — we do not sell personal information, but you have the right to make this request

To exercise these rights, email us at support@unicornrus.com with your name and order number if applicable. We will respond within 10 business days. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information.

10. Children's Privacy

Our website is intended for adults purchasing electric trikes for personal use. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us at support@unicornrus.com and we will delete that information promptly.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, maintain our relationship with you as a customer, and operate our business effectively. Order records are typically retained for a minimum of 3 years for accounting and legal compliance purposes. If you request deletion of your personal data, we will do so within 30 days, subject to those retention requirements.

12. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include SSL encryption on all data entry pages, access controls for our internal systems, and our PCI-compliant payment processor.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you become aware of a security concern involving our site, please contact us immediately at support@unicornrus.com.

13. Links to Other Websites

Our website may contain links to third-party websites such as carrier tracking pages or product certification documents. Once you leave unicornrus.com, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests related to your privacy or this policy, we are here to help.

Trade Name: Unicornrus
Address: 14592 S 182ND LN, GOODYEAR, AZ 85338
Email: support@unicornrus.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST
Response time: Within 1 to 2 business days for general inquiries, within 10 business days for formal privacy requests

You may also visit our FAQ page or review our Refund Policy and Shipping Policy for additional information about how we operate.