Refund policy

We want you to feel confident buying from Unicornrus. Electric trikes are a significant purchase, and we think you deserve a return policy that is clear, fair, and straightforward.

If something is not right with your order, we will work with you to make it right. Email us at support@unicornrus.com and we will respond within 1 to 2 business days.

1. Return Window

We accept return requests made within 30 days of delivery. The 30-day window begins on the date your order is marked as delivered by the carrier. Requests submitted after this window cannot be accepted.

2. What We Accept Returns For

We accept returns in two situations:

Defective or damaged items. If your trike arrives with a manufacturing defect, missing parts, or damage that occurred during shipping, contact us within 30 days of delivery. We will arrange a return, replacement, or refund depending on the situation. Return shipping is covered by us in these cases.

Buyer's remorse. If you change your mind after receiving your trike, you may return it within 30 days of delivery. The item must be unused and unridden. Return shipping in this case is the responsibility of the buyer. Because electric trikes are large freight items, return shipping costs can be significant. We encourage you to review product specs carefully and to reach out to us with any questions before purchasing. We are happy to help you choose the right model before you buy.

3. Return Eligibility Conditions

To qualify for a return, your item must meet the following conditions:

Unused and unridden, or confirmed defective
In original packaging where possible — original packaging is preferred but not required for defective items
Accompanied by proof of purchase: your order number or order confirmation email
All included accessories must be returned together with the trike

Please note: partial returns — for example, returning the trike without its included accessories — cannot be accepted.

4. Items That Cannot Be Returned

The following items are not eligible for return:

Items that have been ridden or show signs of use beyond unboxing
Items that have been modified or altered from their original condition
Items returned without prior authorization from our support team
Items returned after the 30-day return window has passed
Items damaged due to misuse, neglect, accidents, or unauthorized modifications
Items with missing key components that were included in the original shipment

If you are unsure whether your item qualifies, contact us at support@unicornrus.com before shipping anything back.

5. How to Start a Return

Do not ship your item back without contacting us first. Items returned without prior authorization will not be accepted.

Step 1 — Email our support team.

Your order number
The reason for your return
Photos of the item and packaging if you are returning a defective or damaged item

We will respond within 1 to 2 business days with instructions and, where applicable, a return authorization number.

Step 2 — Ship the item back.

Once your return is authorized, ship the item to the return address provided in our reply. Please note:

Do not ship to the manufacturer or any other address — ship only to the return address we provide
We strongly recommend using a trackable shipping method with freight shipping insurance, as electric trikes are large freight items and the same care that applied to the outbound shipment applies to the return
Keep your tracking number until your refund has been confirmed
We are not responsible for return packages lost or damaged in transit

6. Return Address

Our returns are processed through our US-based fulfillment warehouse. The return address will be provided in your return authorization email. Please do not ship returns to our corporate mailing address.

Corporate address (not a return address):
Unicornrus
14592 S 182ND LN, GOODYEAR, AZ 85338

7. Return Shipping Costs

We cover return shipping costs in these situations:

Item arrived damaged or defective
Wrong item was shipped

The buyer is responsible for return shipping costs in these situations:

Change of mind or buyer's remorse
Wrong model ordered
Item not as expected but not defective

Restocking fee: None. We do not charge a restocking fee on any return.

Because electric trikes are large freight items, return shipping costs for buyer's remorse returns can be significant. We encourage you to review product specs carefully before purchasing and to contact us with any questions. Our support team is happy to help you choose the right model before you buy.

8. Refund Processing

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied.

If approved:

Your refund will be issued to your original payment method within 3 to 5 business days of inspection approval
Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the funds to appear in your account
You will receive a confirmation email when the refund has been processed

If denied — for example, the item shows signs of use, missing components, or does not meet the conditions described in this policy — we will email you with an explanation and, where possible, arrange to return the item to you.

9. Exchanges

We do not offer direct exchanges. If you would like a different model, size, or color, we recommend the following process:

Submit a return request for your original item following the steps in Section 5
Once your return is approved, place a new order for the correct item

This approach ensures you get the new item as quickly as possible without waiting for a traditional exchange process. If you have questions about which model is right for you before reordering, our support team is happy to help.

10. Order Cancellations

We strongly recommend contacting us within 24 hours of placing your order if you need to cancel. Email us at support@unicornrus.com with your order number and we will cancel the order and issue a full refund to your original payment method.

Please note:

Once an order has been dispatched from our fulfillment warehouse, we are unable to cancel or intercept it in transit
If your order is already shipped by the time you contact us, please follow the return process outlined in Section 5
Refunds for cancelled orders prior to dispatch are processed within 3 to 5 business days

If you are unsure whether your order has shipped yet, contact us immediately and we will check the status for you.

11. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us at support@unicornrus.com within 48 hours of delivery.

Include the following in your email:

Your order number
A description of the issue
Clear photos of the outer packaging including any visible damage to the box
Clear photos of the item showing the specific issue or incorrect item received

We will review your case promptly and arrange a replacement part, full product replacement, or refund as appropriate. We do not require you to return damaged items in most cases — we just need the documentation.

12. Inspect Your Package at Delivery

Electric trikes ship as large freight packages. We ask that you take a moment to inspect the outer packaging before signing at the time of delivery.

If the box shows significant visible damage such as crushed corners, punctures, or other impact damage, note the condition on the carrier's receipt before signing
If damage is extensive, you may refuse the delivery and contact us immediately
Taking a quick photo of the package before opening it takes 30 seconds and can make the claims process much faster if an issue is discovered

These steps protect you and help us resolve any issues as quickly as possible.

13. Contact Us About a Return or Refund

Questions about a return or refund? We are here.

Trade Name: Unicornrus
Address: 14592 S 182ND LN, GOODYEAR, AZ 85338
Email: support@unicornrus.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST
Response time: Within 1 to 2 business days

You may also find answers on our FAQ page or review our Shipping Policy.